The Greatest Knowledge Management Tool in the History of the Human Race: After Action Reviews (ACAA)


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Discussion Leader
Ed Kless

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The Greatest Knowledge Management Tool in the History of the Human Race: After Action Reviews (ACAA)

Customer Rating

Field of Study

Accounting

Level

Intermediate

Credits

1

Qualifies For

CPE

Overview

This session is dedicated to the possibility that a professional firm can significantly increase its effectiveness in working with customers by creating a culture that uses the after action review (AAR) as its primary knowledge sharing tool. Adopting the AAR is not easy as it requires professionals to “spend” a significant about of time on an activity that is not “billable.” Because of this, the after action review is not for everyone and should only be used by firms that truly seek to transform themselves. If you think that it is possible that you and your firm can meet this challenge, you are welcome to attend this webinar delivered by Ed Kless, senior director of partner development and strategy at Sage.

Major Topics

  • The two theories of business: Professional service firm; Professional knowledge firm
  • Three type of resources: Natural; Produced; Human
  • After-action review effectiveness
  • Anatomy of an AAR

Learning Objectives

  • Understand the two competing theories of a professional firm
  • Understand how each of these theories employs resources
  • Understand how to conduct after action reviews at your firm

Designed For

CPAs who want to significantly improve the output produced by their firms

Prerequisite

None

Advanced Preparation

None


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Discussion Leader
Ed Kless

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