Audio/Display Issues

The audio is echoing or the sound is distorted.

Echoing audio is a sign of a break in your internet connection. Reset your connection to the webinar by reloading the room, which will remove the echo.

There is no sound in my webinar.

  • Reload the webinar room (click the red X in the circle)
  • Check your speakers/try headphones (check levels, try playing audio on another website)
  • Load the webinar in another browser
  • Check if your flash player is up to date/update it

I don’t see the video for my webinar.

  1. Webinars exceeding 4 hours in length will have the video feed turned off most of the day, in order to conserve bandwidth and enhance the webinar streaming.
  2. The mobile app does not support video, only PowerPoint slides and audio.

The video is frozen. The video isn’t working.

  1. Reload the webinar room (click the red X in the circle)
  2. Load the webinar in another browser
  3. Turn off the video feed for yourself (click the “eyeball” icon)

Why can’t I see the slides?

  1. Upon entering a webinar, the slide show may need additional time to load. Depending on the length of the webinar and the number of slides, this process could take up to 5 minutes. Check your download speeds at speedtest.net, and contact your internet provider for download speeds slower than 20mbps.

The webinar room is empty or the screen is stuck on a blank white screen.

  1. Load the webinar in another browser
  2. Clear cache and cookies
  3. Add our website to your Trusted Locations
  4. Test your Firewall and contact your IT department

System Requirements

What types of internet networks do you recommend?

  • A broadband connection is required.
  • We highly discourage the use of Wi-Fi, Data Networks, DSL, and Dial-up, as these types of connections will not produce the speed requirements for live streaming.
  • Please heed these notes regarding your internet connection:
    • Content from our webinar site, Webinato, is streamed live to your computer, from our servers, and this behaves differently than other popular streaming services that use previously recorded content.
    • Therefore, a stable connection via a LAN connection (an Ethernet cable) is highly recommended.

How fast should my internet speed be?

  • 10mbps Download Speed Minimum. A connection of at least 10 Mbps download speed is required to view webinars hosted on Webinato. This should ensure that you are able to view all multimedia content correctly. You can test your download speed at www.speedtest.net

Can I use my computer to stream the webinar?

  • Microsoft Windows Vista and above. Please note: Windows Vista is a minimum requirement; for the best webinar experience, please use a newer operating system
  • Apple OS X 10.7 and above. Please note. We do not recommend OS X versions below 10.7 due to severe limitations associated with the Flash Player. Apple also no longer supports these older versions of the software. Please refer to Apple Support for more information.

Can I use my mobile device to stream the webinar?

  • Android/iOS Mobile Applications To view a webinar on a mobile device, you must download the Webinato mobile app, which is available in the App Store and Google Play Store. Only Android and iOS devices are compatible; other devices, such as kindles and other tablets, are not compatible with our webinars.

Do I need flash player? Where do I get flash player?

  • Adobe Flash Player – latest version is required. Download at https://get.adobe.com/flashplayer/
  • Chrome users do not require Adobe Flash Player installation.

Can I test my system before the webinar?

  • Yes, we have a system checker! Please go to the following website: www.surgentcpe.webinato.com/test. This is an actual webinar room that will accurately test your computer’s ability to access and view our webinars. The room is available for testing every day from 8:00am – 4:00pm & 4:30pm -12:00am (ET).

CPE Credit

How do I get my CPE credits?

  • To earn your credit, you are required to respond to attendance checks on-screen at intervals throughout the webinar. You must respond to at least 75% of the attendance checks to earn full credit. A link to your CPE certificate will be forwarded to you by email, once your attendance is verified. You will then need to login to your profile to view the certificate. The specific NASBA field of study is listed on each course description. Your CPE certificated will be issued by Surgent.
  • Reminder! Your certification will be tied to your account information.  It is IMPORTANT that your account information is accurate in order to use your certificate for CPE credit.

Do I have to take a test to verify my participation in the webinar?

  • This webinar is a live presentation, so no CPE exam is required. However, individual viewers must respond to polling questions throughout the course. Please refer to your email instructions from AccountingCred for complete details. You must respond to at least 75% of the attendance checks to earn full credit. If you do not meet this minimum percentage, your CPE credit will be reduced. You may receive half credit (50% to 74%), or zero credit (less than 50%).

Will my state board of accountancy accept my credits?

  • Surgent is registered with the National Association of State Boards of Accountancy (NASBA) on their National Registry of CPE Sponsors (sponsor #103212); as such, our credits are accepted in all 50 states. However, credits in different states may vary, so please check with your state board. New York and Texas require sponsors to register individually with their state. Our registration numbers are: 9314 (Texas) and 000618 (New York).

Is there an opportunity to evaluate the webinar after it is completed?

  • Yes! Immediately following the webinar, you will receive an email with a link to submit an evaluation form online. We welcome your comments and feedback.

I am an Enrolled Agent. Do any of these webinars qualify for my continuing education?

  • Yes, some of the courses will offer Enrolled Agent credit. The course description will indicate if the webinar is IRS-qualified.
  • In addition, if you are interested in the Enrolled Agent (EA) exam, we partner with Surgent CPE for EA courses and exam review at https://www.surgentcpe.com/tax-preparers.

How do I receive my CPE certificate?

  • A link to your CPE certificate will be forwarded to you by email, once your attendance is verified. You will then need to login to your profile to view the certificate.

I am a CPA. Do all courses qualify for CPE credit?

  • Yes, these programs qualify for CPE credit for CPAs. However, please review your state board of accountancy guidelines.

I am NOT a CPA. Can I still take these courses?

  • YES! It is important that this education platform is open to all accounting, tax and financial professionals even if not a CPA.  It is important that non CPA professionals are afforded the opportunity to enhance their advisory skills and further education.

How can I obtain more CPE?

  • For more CPE credits, visit visit www.surgentcpe.com for more premium quality live webinars and other courses.

 

What to Expect in a Webinar

 

What will I see on the screen when I am viewing the webinar?

  • You will see the slide presentation, as well as a “Q&A” box in which you can type queries to the presenters. You will hear the presenters through your speakers. In many cases, you will also see video of the presenter on the screen.
  • Please note: At times throughout the webinar, we may disable the video portion to conserve bandwidth for our customers. You will still have access to audio, PowerPoint slides, and our attendance checker.

What do I get with each webinar?

  • A PowerPoint presentation and live audio and video, presented by leading experts from AccountingCred with the ability to print the slides prior to the webinar, and submit questions to the presenter during the live course.
  • CPE credits, and receive your CPE certificate via email. Attendance checks will be presented throughout the webinar to earn credit.

How far in advance can I enter the webinar?

  • You can enter up to 20 minutes before the start.

How do I get access to the webinar materials?

  • You can access the course materials during your webinar.

How are questions submitted to the presenter during the webinar?

  • You can type questions to the presenter using the online “question” pane. For group settings, one person can submit any questions from the group. The presenter will answer as many questions as possible during one or more designated Q&A sessions during the webinar.

Where can I direct general questions about the programs?

  • You can email info@accountingcred.org or call (484) – 588- 6001. We are available to answer your questions on Monday-Friday from 8:30 a.m. to 5 p.m. Eastern Time (on Fridays from June – August, office hours are from 8:30 a.m. to 3 p.m. Eastern Time).

What are the fees associated with attending a webinar?

  • All courses offered through AccountingCred are free to participants.

What if I need to cancel my webinar registration?

  • You can cancel your webinar registration under your “User Profile” by selecting cancel registration. The cancellation will ensure your registration is not counted towards your 5 CPE courses.

Can I register for a webinar on the same day as the program?

  • Registration closes at the start time of the webinar.

How do I access a materials from a previously attended webinar?

  • To access course materials from an already attended course, click on your “User Profile” and view your course history.

Setting Up Your Account

How do I create an account and start registering for courses?

  • To create an account, go to www.accountingcred.org and select “Join/Login” in the top right corner. You will be prompted to enter your email address and other contact information to create your account. Once you receive your confirmation email you can start registering for your courses. Of course, it’s always a good idea to check out the Terms of Use and Privacy Policy before beginning to use a platform.  To view ours, click here.

How do I view how many courses I have left to qualify for CPE credit?

  • You can view your CPE courses in your “User Profile”. Anytime you are logged in you can see how many courses you have left for CPE credit on the right-hand side of your screen.